Refund policy

Return and refund policy

Last updated: [20 Apr 2025]

Returns

Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

  • Your item must be unused and in the same condition that you received it.

  • It must also be in the original packaging.

  • A receipt or proof of purchase is required.

  • Do not send your purchase back to the manufacturer.

We do not accept returns for:

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

Partial Refunds (if applicable)

Partial refunds may be granted for:

  • Items not in original condition, damaged, or missing parts not due to our error

  • Items returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, you will receive an email notification confirming receipt and approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time to process.

  3. Contact your bank — there is often a processing delay.

If you’ve done all of the above and still have not received your refund, please contact us at:
📧 3dp@fashion3d.com.au

Sale Items

Only regular-priced items may be refunded.
Sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged.
To exchange an item, contact us at 3dp@fashion3d.com.au and send your item to:
📦 NUOYAN PTY LTD
21/210 Boundary Rd, Braeside 3195, Australia

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is received.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will go to the original purchaser.

Shipping

To return your product, please mail it to:
📍 NUOYAN PTY LTD
21/210 Boundary Rd, Braeside 3195, Australia

  • You will be responsible for return shipping costs.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted.

  • For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.